What the role covers
Scheduling and reminders, patient intake and demographic entry, document handling, and insurance follow-up calls. The work is defined with you up front so the role has a scope rather than being a general request queue.
Service
Virtual assistants and back-office staffing
Some practices do not need more billing capability, they need more hands on the administrative work that surrounds it. Staffing is scoped separately from billing for that reason.
Inside your systems
Staff work in your practice management system and your workflows, under access you control and can revoke. They are an extension of your front and back office rather than an external process you hand things to.
Handling patient information
Anyone touching patient information works under HIPAA obligations, with access limited to what the role requires. Access levels are agreed before anyone starts.
What is included
- Scheduling and appointment reminders
- Patient intake and data entry
- Insurance follow-up calls
- Works inside your existing systems
Common questions
- Is this the same as outsourcing our billing?
- No. This is staffing for administrative work, scoped and priced separately. Some practices take staffing without moving their billing at all.
- How is patient information protected?
- Access is role-limited and controlled by you, under HIPAA obligations, and can be revoked at any time.
- Can we start with one person?
- Yes. Starting with a single defined role is the usual way in, and it is easier to judge the fit before scaling.
Other services
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