Statements people can read
Statements go out on a regular cycle and say what the service was, what insurance paid, and what is owed and why. Most patient billing calls are caused by statements that do not answer those three questions.
Service
Patient billing and support
Patient balances are a growing share of practice revenue and the part most likely to be handled badly. A confusing statement does not just fail to collect, it generates a phone call your staff has to take.
Payment plans that hold
Plans are set up at amounts patients can realistically maintain, because a plan that defaults in month two collects less than a smaller plan that runs to completion. Card and online payment options are offered so paying does not require a cheque and an envelope.
Someone answers the phone
Patients calling about a bill reach a person who can see the account and explain it. That call is a service interaction with your patient, and it is handled as one.
What is included
- Statement cycles
- Payment plan setup
- Patient balance calls
- Card and online payments
Common questions
- Do you send patients to collections?
- Only where you instruct it. Collections policy is yours to set, and we will follow the policy you give us rather than applying one of our own.
- Can patients pay online?
- Yes. Card and online payment options are set up as part of the statement process.
- Will patients know they are talking to a billing company?
- We represent your practice professionally and identify ourselves honestly. Patients should never feel handed off to a stranger who cannot help them.
Other services
Back to all servicesNext step
Start with the free A/R review.
Send an aging summary and a handful of denials. You get a written read on what is recoverable — no fee, no obligation to sign anything.