PRIVACY POLICY

DYBilling is committed to protecting the privacy and security of all visitors, clients, and individuals who interact with our website or use our services. This Privacy Policy explains how we collect, use, store, protect, and disclose information. By using our website or submitting information to our team, you accept the terms described here.

We collect information that you choose to provide. This may include your name, phone number, email address, service interests, job title, or any message you submit through a form or communication channel. We may also collect information from scheduling forms, consultation requests, and documents you share during onboarding. When you become a client, additional information may be collected as needed for billing support, operational processes, and communication.

Our website may automatically collect general technical data such as IP addresses, browser types, device information, pages visited, session duration, and approximate geographic location. This helps us improve website structure, monitor site performance, and maintain system security. Analytics tools may be used to understand trends, but these do not identify individuals unless the user voluntarily submits identifiable information.

We use the information we collect to communicate with users, respond to inquiries, schedule consultations, evaluate service needs, and deliver healthcare billing services. Information may also be used for internal operations such as quality assurance, staff training, reporting improvements, and system monitoring. Your personal information is not sold or shared with unrelated third parties. Information is shared only with trusted vendors who provide hosting, security, analytics, or operational support and who follow strict confidentiality requirements.

DYBilling stores information using secure systems with limited access. We apply safeguards including password protection, access controls, monitoring tools, and industry standard security practices. Electronic communications that involve sensitive data are transmitted through protected channels when appropriate. Only authorized personnel may access operational information and all access is logged and reviewed when needed. We retain information only for as long as required for operational, legal, or regulatory purposes.

If your interaction with DYBilling involves healthcare related information, that information is handled according to HIPAA principles, confidentiality protocols, and strict internal guidelines. Any protected health information is accessed only for operational needs and only after a service agreement is in place.

You may request corrections, updates, or deletion of your personal information by contacting info@blucentricplc.com. We may retain certain information for compliance, fraud prevention, or legitimate business requirements. Our website may contain links to external websites. DYBilling is not responsible for the privacy practices of external platforms.

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The most recent version will always be available on our website. Continued use of the website indicates your acceptance of the updated policy.